One of the big advantages of Project Fi, besides the seamless carrier switching and auto-connecting WiFi to known hotspots, is their great customer service. This weekend proved it once again.
Multiple Project Fi subscribers received an email (you can see mine after the break) letting them know of a lag issue in their data usage reporting. Normally, if a carrier has this happens (which it does on all carriers at some point), they simply add the extra data use to your next bill. Not Fi. Nope, you get credits. Those credits are aimed at balancing out any data billing that was missed from June 14th to July 14th. In other words, you aren’t going to pay for a reporting issue on their side. Brilliant.