Project Fi Sending $10 Credits to Customer for Throttling Message Error

Project Fi

A couple of days ago I told you about an error message that some Project Fi users received erroneously.  The error message indicated that their data usage was being throttled due to high usage and, in some case, users SIMs were disabled for a period of time.  The Fi team indicated that they knew of the issue as it was a test of a new feature that was never intended to leak outside.

Now they are trying to make it up to users who were impacted.  Multiple Project Fi users have reported receiving an email from Google’s MVNO, apologizing for the error and providing them a $10 credit towards their next month’s bill.  It’s a small gesture but one that will likely go a long way for the majority of users out there for the trouble they encountered.

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Google Pixel 2 Supports eSIM but only for Project Fi Customers

Google Pixel 2 Kinda Blue

After digging into the specifications of the Google Pixel 2 phones, it was discovered that both devices support eSIM technology.  But Google was quick to point out that the new electronic SIM will only be activated and used for Project Fi customers for now.

eSIM, as the name suggests, is an electronic SIM card.  It replaces the physical plastic card that you get from your carrier, including Project Fi.  It is a reasonably new standard and the first consumer device to leverage it was the Apple Watch series 3.  That hasn’t gone as smoothly as Apple has wanted which is likely one of the reasons that Google is limiting it to just their own service for now.

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Project Fi Subscribers Get Erroneous Throttling Messages

Project Fi

Multiple Project Fi subscribers have reported receiving an erroneous error message telling them that their data was being throttled.  The message indicated that because of high data usage, that their date would be throttled until the end of their billing cycle.

It turns out this was an error on the Project Fi side and was not actually the case.

 

Google’s MVNO service acknowledged that a test that was suppose to be internal only leaked to the public.  Based on the Reddit account for Fi, it appears that it was related to SIM authorization.

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Project Fi Adds Android One Moto X4 to Lineup

Android One Moto X4

Today Google has made good on a commitment they Tweeted about a few months back:  There is now a non-Google Project Fi compatible phone.  The new Android One Moto X4 is available for pre-order starting today and takes full advantage of Project Fi’s ability to switch networks on-the-fly just like the Google Pixel and previous Nexus 6, 6P and 5X.

The Moto X4 comes with what Google is calling a pure Android experience and ships with Android Nougat.  An update to Oreo will happen before the end of 2017 and Google has indicated that the Moto X4 will be among the first phones to get the Android P update in 2018.

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Project Fi Sending Credits to Customers Impacted by Irma

Project Fi Letter for Irma Victims

Well done Project Fi.  Well Done.

Google’s MVNO service has been notifying their customers that were impacted by Hurricane Irma this weekend that they will be receiving a $20 credit on their account to assure they can stay connected and not worry about overages for this trying month.

The actions by Fi follows on a similar action they took with victims of Hurricane Harvey in Texas at the end of August.

Project Fi is known for their customer support and this is another example of it for customers who, right now, need to make their mobile bill the last thing they are worried about today.

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Project Fi Winning at Customer Service – Again – With Usage Credits

Project Fi

One of the big advantages of Project Fi, besides the seamless carrier switching and auto-connecting WiFi to known hotspots, is their great customer service.  This weekend proved it once again.

Multiple Project Fi subscribers received an email (you can see mine after the break) letting them know of a lag issue in their data usage reporting.  Normally, if a carrier has this happens (which it does on all carriers at some point), they simply add the extra data use to your next bill.  Not Fi.  Nope, you get credits.  Those credits are aimed at balancing out any data billing that was missed from June 14th to July 14th.  In other words, you aren’t going to pay for a reporting issue on their side.  Brilliant.

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Mid-Range Project Fi Compatible Phone On Its Way

Project Fi

Project Fi has had a pretty solid week.  Earlier in the week it was announced that those with G Suite domains can now subscribe to the MVNO service from Google.  Then yesterday, on Twitter, Fi announced that lower cost, mid-range phones will be coming later this year that will support it.

This is fantastic news for those who are considering moving from their carrier to Fi as it means that you will have options beyond the Google Pixel and Pixel XL which are currently the only production phones that support it. The Nexus 6, Nexus 6P and Nexus 5X also support it if you can find one and all three are at a lower cost than a Pixel.

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