AT&T, Sprint, T-Mobile and Verizon have all issued statements regarding the Galaxy Note 7 recall and what their customers can do who have the devices. Overall they are trying to work with their customers as quickly and as effeciently as possible. T-Mobile and Verizon have already indicated that customers with Note 7’s can return them for a full refund without any restocking fees while AT&T will clarify what their customers can do later today and Sprint is offering “similar” device exchanges for customers. Here are the details from each carrier:
AT&T
Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. We are in the process of determining the exchange process for our customers and how they can replace their current Note7 as quickly as possible. We will have more information later today.
Sprint
Sprint has suspended sales of Samsung Galaxy Note7 immediately following Samsung’s announcement to discontinue sales of the device globally.
We are working closely with Samsung to ensure those customers who already have purchased the device are taken care of. For those customers that previously purchased the Note 7 we will offer them a similar device until the issue is resolved. Customers should go to a nearby Sprint store to exchange their Note 7 device.
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