Due to 35 reported cases of batteries exploding, Samsung has voluntarily stopped sales of the Galaxy Note 7 effectively immediately and are issuing a recall on all those sold. The European launch of the device has also been delayed.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
The announcement will be a huge financial blow to the company but clearly is the right thing to do. Demand for the Note 7 has been high but equally, the cases of battery issues has caused many to pause. It is good to see the company responding in a proper way.
According to the statement made by Samsung, the company will work with their partners and customers to get new units to customers in the coming weeks. How and what that will look like
exactly is unclear but given the numbers sold, it could take several weeks before everyone gets a new device. Owners of the device will likely be notified by Samsung directly or by their carrier on what to do and when to do it.