Rarely do tech companies apologize for mistakes or issues. The only exception is usually a data breach and even then, it is usually well after the fact. So when Google’s Vice President of Google Home products, Rishi Chandra, sends out an email apologizing for an outage, you tend to take note.
As you may recall, and may have been impacted yourself, there was a wide spread outage of Google Home earlier this week. The email went out to all Google Home customers yesterday, apologizing for the outage and giving a bit of detail on what happened – well, as much as Google is willing to talk about it.