Google is finally offering a reasonable replacement to those that have struggled with defective, often bootlooping, Nexus 5X on Project Fi. Customers who have the 5X and have the $5 per month Device Protection Plan on the device, can now get a Moto X4 as a replacement. The $69 deductible payment is still required but this is far better than the $53 check that was offered by Google on defect 5X’s just a few weeks ago. If you didn’t want that $53, you could get a $100 Google Store credit.
The Nexus 5X has been plagued by bootloop issues where the device would simply be stuck in a mode where it is simply never is able to get past the boot up screen on the device and actually load Android to run the phone. Not all phones were effected of course but many where, prompting some class action lawsuits against Google and LG.
While the new replacement program has been confirmed by Project Fi, what is unclear is if customers who opted for that $53 can take advantage of this new program. What is clear is that you must have had the Device Protection Plan on your Nexus 5X in order to get this new offer.
This new program is a far better resolution to the issues of the Nexus 5X than the previous plan offered by Fi.