Tag: Sprint

Sprint Letting Galaxy Note7 Customers Exchange for Any Device

[Update 2] – T-Mobile and Verizon are now allowing customers to return their replacement Galaxy Note7’s.  That makes all four major carriers in the US.

[Update] – AT&T now allowing customers to return their replacement Galaxy Note7’s too

Sprint has taken a big forward step in the sage with the Galaxy Note7 from Samsung.  While they and other carriers have been offering replacement devices or returns, Sprint has now gone a step further and told their Note7 customers they can replace it with any device.  This change comes after what appears to have been an updated replacement Note7 catching fire on a Southwest Airlines flight this week.  While the FAA and Consumer Product Safety Commission investigate, Recode has talked to Sprint and they are replacing devices out of customer desires for safety.

“If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window,” the Sprint representative said.

This comes after T-Mobile started selling the updated Note7 in their stores and online this week (Wednesday ironically).

Galaxy Note7 Sales To Resume October 5th

There appears to be light at the end of the nightmare tunnel for Samsung.  T-Mobile announced yesterday that they, along with Sprint and Verizon, will resume sales of the Galaxy Note7 on Wednesday, October 5th here in the United States.  The resumption of sales ends a painful few months for the Korean manufacture who had to recall millions of Note7’s globally due to faulty batteries.  The new units have a completely new battery from a complete different manufacture.

Sprint and Verizon announced last Friday that they would be resuming sales of the device in their stores and online.  T-Mobile will be doing the same and they represent the first GSM carrier here in the United States to resumes sales.

Carriers Announce Galaxy Note 7 Return & Exchange Plans

AT&T, Sprint, T-Mobile and Verizon have all issued statements regarding the Galaxy Note 7 recall and what their customers can do who have the devices.  Overall they are trying to work with their customers as quickly and as effeciently as possible.  T-Mobile and Verizon have already indicated that customers with Note 7’s can return them for a full refund without any restocking fees while AT&T will clarify what their customers can do later today and Sprint is offering “similar” device exchanges for customers.   Here are the details from each carrier:

AT&T

Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. We are in the process of determining the exchange process for our customers and how they can replace their current Note7 as quickly as possible. We will have more information later today.

Sprint

Sprint has suspended sales of Samsung Galaxy Note7 immediately following Samsung’s announcement to discontinue sales of the device globally.

We are working closely with Samsung to ensure those customers who already have purchased the device are taken care of. For those customers that previously purchased the Note 7 we will offer them a similar device until the issue is resolved. Customers should go to a nearby Sprint store to exchange their Note 7 device.

Pre-Orders for the Galaxy Note 7 Have Started in The US

As expected, the Samsung Galaxy Note 7 has become available as a pre-order from the four major carriers here in the United States this morning.  AT&T, Sprint, T-Mobile and Verizon all have the phone available to order today through various payment options with delivery of the device expected to start happening on August 19th, the day the device becomes generally available.  Generally speaking, if you want to buy it outright, it is going to be at least $850 regardless of the carrier you go with but many are offering accessories when you pre-order your Note 7 (subject to availability).

AT&T

Outright, the Note 7 is $879 from the carrier or you can do one of the AT&T Next programs.  The 30 payment option is $29.34 while the 24 payment option is $36.67.  Along with this, the carrier is offering a $695 in credits when you buy one Note 7 and want to get a second one.  It’s pretty close to BOGO.  Or, if you sign up for a 2-year contract with the carrier, they will give you a free Samsung Gear S2.  Lastly, you can pick up a Galaxy Tab 3 for .99 Cents with the purchase of a Galaxy Note 7.

HTC Desire 626s on Sprint Receives Its Marshmallow Update

For those of you who are on the Sprint network with the HTC Desire 626s, today is a good day!  HTC has announced that the Android Marshmallow update is rolling out to the mid-range phone starting today.  The update will take the phone from Android Lollipop 5.1 up to Marshmallow 6.0 and brings all of the goodies that comes with the latest major build of Android.  The update is a big one at just around 1GB so you will need to download it via Wi-Fi and once you start the install process, it will take about 20-30 minutes to complete it.

%d bloggers like this: